• Contact & Customer Service

  • Satisfaction Guarantee & Return Policy
  • Placing Orders, Processing Time, Availability & Confirmation
  • Payment Options, Mail Orders & Sales Tax

  • Shipping Schedule, Methods & Rates

    Contact & Customer Service

    Please don't hesitate to contact us if you have any questions, would like additional information about any of our pieces, or prefer to order by phone. Khan Imports is committed to providing outstanding customer service and high quality products. Response to email inquiries are usually provided within 1 business day. Comments or suggestions to improve this site are always welcome!

    Khan Imports
    126 N. La Patera Lane
    Goleta, California (CA)  93117 - 1512  U.S.A.
    Hours:  8:00AM to 4:00PM, (Pacific Time) Monday - Friday
    Toll Free:  1-800-260-1064 (U.S. & Canada)  / Int'l. Telephone:  +01-805-967-8050
    Fax:  1-805-967-7128

    info@khanimports.com


    Satisfaction Guarantee & Return Policy

    Khan Imports is committed to providing outstanding customer service and high quality products. All our pieces are carefully packaged and inspected prior to shipping.

    We invite you to read, "What Our Customers are Saying ..."

    ~ Extended Holiday Satisfaction Guarantee ~
    ~~~~~
    Shop Early for Holiday & Christmas Gifts with Confidence!
    Orders placed between November 15th and December 31, 2017, automatically receive our
    Extended Holiday Satisfaction Guarantee through January 31, 2018.

    If for any reason you, or the recipient of your holiday gift would like to return your purchase, it may be returned after the Christmas holidays, or by January 31, 2018, for a full refund of the merchandise amount, excluding shipping charges. Orders placed after December 31st, will receive our regular 30-Day Satisfaction Guarantee.

    There are no restocking fees for returns. Please contact us prior to shipping any return for a Returned Goods Authorization Number (RGA#). Returns should be packed securely in the original packaging, and insured for the full merchandise amount. We recommend that a return be shipped UPS Ground, which provides tracking information, and includes up to $100.00 insurance. Additional insurance coverage is available for a minor charge. Regretfully, we will be unable to credit your account if a returned item is received damaged or not in resalable condition. Please include a copy of the Packing List with your return for our reference. If your order was shipped at no charge, the actual shipping charge will be deducted from your merchandise total, and if applicable, will be reflected in your credit amount. We are unable to reimburse shipping charges. Please don't hesitate to contact us if you would like assistance or have any questions regarding our Return Policy.


    Privacy Policy

    All information provided to Khan Imports will remain strictly confidential. Khan Imports will not ever sell, trade or share any personal or contact information with any third party other than with the shipping carrier used to deliver your order.

    If you are ordering a gift that will be shipped directly to the recipient, only your name and address (no prices or credit card information) will appear on the Packing List to identify the sender, along with a "Gift Message" you may have provided on the order form.

    If you have any questions about our Privacy Policy, please don't hesitate to call or e-mail us at:  info@khanimports.com


    Placing Orders, Processing Time, Availability & Confirmation

    Orders may be placed online, by phone, fax or mail, and are usually shipped the same or next business day.

    If you prefer to order by fax or mail, please print and complete our
    Khan Imports - Print Order Form (For Fax or Mail Orders)

    Product availability is regularly updated and indicated in the product description for each item. In the event the item you ordered is not available, you will be notified within 1 business day. If you are ordering several gifts that will be sent to different shipping addresses, please place each order separately online or toll free by phone.

    An Order Confirmation for online transactions is provided by e-mail within 24 hours. Order status, along with the shipment tracking number for all orders are provided by e-mail the day your order is being shipped.


    Secure Ordering & Pricing

    Khan Imports store pages, shopping cart, ordering system, and order forms are hosted by Yahoo! Stores. All online orders are processed securely using the Yahoo! industry-standard SSL encryption server.

    Prices are subject to change without notice.


    Package Tracking

    - USPS Priority Mail Package Tracking (United States Postal Service)

    USPS Priority Mail transit time is generally 2-3 business days. USPS tracking information is usually available the day after your order has been shipped. If you would like to track your package or check the USPS delivery status of your order, click here for the
    USPS Package Tracking.

    - UPS Package Tracking (United Parcel Service)
    If you would like to track your UPS package or check the status of your order, click here for
    UPS Package Tracking.


    Based on location, transit time for orders shipped UPS Ground is 2-5 business days. UPS tracking information is generally available the day after your order has been shipped.
    Click here for the UPS Ground Transit Time Map

    Shopping Cart Information

    After you add an item to your shopping cart, you can choose to place your order immediately or continue shopping. You can put as many items as you want in your shopping basket. At any time, you may review, make changes or place your order by clicking on the "Show My Shopping Cart" category.

    Gift Options

    If your purchase is a gift, we're pleased to ship your order directly to the recipient. An area is provided on the order form at checkout for you to include a Gift Message. Only a Packing List is included with each order and it does not show pricing or credit card information. If you are ordering several gifts that will be sent to different shipping addresses, please place each order separately.

    Payment Options & Mail Orders

    We accept VISA, MasterCard, Discover and American Express. If you prefer to mail payment, a Cashier's Check, Money Order or Personal Check is also accepted.

    Orders received by mail are usually shipped the next business day if payment is made by Money Order or Cashier's Check. Personal checks will delay the shipping of your order 10 to 14 days, or until the check has been cleared.

    To place an order by mail, please print our Mail Order Form.
    Please mail your order form and payment to:

    Khan Imports
    126 N. La Patera Lane
    Goleta, CA  93117-1512
    Attn:  Sales

    There is no shipping charge for orders over $25.00, shipped via Ground within the 48 contiguous U.S. States. A discounted, flat rate of $8.95 applies to Ground orders under $25.00. If applicable, please include the appropriate shipping charges as indicated on the Mail Order Form.


    Sales Tax

    Sales Tax applies only to orders shipped within the state of California. A sales tax rate of 8.00% will be applied to the purchase price. There is no sales tax for all other areas. If your order is placed online, sales tax (if applicable) will be calculated for you.

    Shipping Information, Schedule, Methods & Express Rates

    Free Ground Shipping for All Orders over $25.00!
    Most Orders Ship USPS Priority Mail and Arrive in 2-3 Days, Including Saturday.

    Only $8.95 for Ground Orders under $25.00

    Most ground orders are shipped USPS Priority Mail for arrival in just 2-3 business days, including Saturday. Orders for large items, including marble chess sets and checkers sets are shipped United Parcel Service (UPS). Based on location, UPS Ground transit time is 2-5 business days. Ground service is offered at no charge for orders over $25.00, and is available within the 48 contiguous U.S. states. A discounted, flat Ground shipping charge of $8.95 will apply to orders under $25.00. There are no handling or processing fees. For guaranteed express delivery to Midwest or East Coast States, 3 Day Select, 2nd Day Air and Next Day Air services are also available. Please don't hesitate to contact us (800-260-1064) if you have any questions, or for the least expensive shipping options if needed to arrive on a specific day. Based on location, item sizes, etc., an express service may not be necessary.

    For orders shipped outside of the 48 contiguous U.S. States, please scroll down for international shipping information.



    UPS Ground Transit Time Map
    ~ UPS Ground Applies for Marble Chess Sets, Checker Sets and Larger Orders ~
    (Most Orders Ship USPS Priority Mail and Arrive in 2-3 Days, Inc. Saturday.)

    Transit days start the business day after your order is shipped.
    UPS Ground Transit Time Map



    UPS Express Shipping Rates
    (Within the 48 Contiguous U.S. States.)
    Most Orders Ship USPS Priority Mail and Arrive in Just 2-3 Days, Including Saturday!
    UPS Express Services offer a guaranteed transit time, however are very expensive.
    Please contact us (800-260-1064) if you have any questions, or for the least expensive
    shipping options if needed to arrive on a specific day. Based on location,
    item sizes, etc., an express service may not be necessary.

    Purchase
    Amount
    UPS
    Ground
    Service
    UPS
    3 Day
    Select
    UPS
    2nd Day
    Air
    UPS
    Next Day
    Air
    Order by 9:00AM (PST)
    M-F for Same Day Shipping!
    (Excluding holidays.)
    2 to 5
    Business
    Days
    3
    Business
    Days
    2
    Business
    Days
    1
    Business
    Day (A.M.)
    Up to $25.00 $8.95 $24.95 $29.95 $59.95
    $ 25.01 to $ 50.00 FREE! $29.95 $39.95 $69.95
    $ 50.01 to $ 80.00 FREE! $39.95 $49.95 $79.95
    $ 80.01 to $100.00 FREE!$44.95 $54.95 $89.95
    $100.01 to $125.00FREE! $49.95$59.95 $99.95
    $125.01 to $140.00FREE! $54.95$69.95 $109.95
    $140.01 to $180.00 FREE! $59.95 $89.95 $129.95
    $180.01 to $220.00 FREE! $69.95 $99.95 $149.95
    $220.01 to $260.00 FREE! $89.95 $119.95 $169.95
    $260.01 to $300.00 FREE! $119.95 $149.95 $199.95
    Over $300.01 FREE! Pls. Call Pls. Call Pls. Call


    Hawaii & Alaska Orders

    USPS Priority Mail, UPS Ground, UPS 2 Day Air and Next Day Air Service is available for orders shipped to Hawaii and Alaska. Shipping rates to these states vary significantly. In order to provide our customers with the lowest possible shipping charge, the actual shipping rate (based on shipping zip code, weight, carton size, etc.) will be determined and added to your total order at the time of shipping. When possible, we will ship your order via USPS Priority Mail and a discounted USPS shipping rate will be applied.

    If you would like an advance estimate of UPS shipping charges, please call or email us at info@khanimports.com, and include the complete shipping address along with the item(s) you are interested in purchasing.


    Orders Shipped to Canada

    Orders can be placed by credit card online or toll free by phone. All prices are listed in U.S. dollars. The issuing bank for your credit card will convert your total purchase from Canadian Dollars to US Dollars based on current exchange rates. Please contact your credit card company prior to purchasing for any additional information on their terms.

    UPS Standard Ground to Canada Service is used for orders shipped to Canada. Actual UPS shipping charges apply and are determined by shipping location, weight and carton size. In order to offer the lowest rate, shipping charges will not be automatically calculated when ordering online, but will be added to your total order at the time of shipping. Based on location, UPS transit time to Canada ranges from 3-8 business days.

    If you would like an advance estimate of the actual UPS shipping charge, transit time or have any questions, please call or e-mail us at info@khanimports.com, and include the complete shipping address along with the item(s) you are interested in purchasing.

    You will be responsible for any brokerage charges, duties and/or taxes that may be applied. We are pleased to offer UPSís e-Tailer Brokerage Program (eBP), where orders shipped via UPS Standard Ground to Canada valued under CAD$ 200, receive a reduced brokerage fee of only CAD$ 10, plus any applicable duties and taxes. Orders over CAD$200 are subject to specialized clearance and may incur additional fees. UPS will request payment of these charges at the time of delivery. If you would like to pay prior to delivery, please contact UPS at 1-800-742-5877.


    Orders Shipped Outside the U.S. & Canada

    Regretfully, we are unable to ship orders outside of the United States or Canada.


    Thank you for visiting Khan Imports!


    Unique Marble Gifts, Quality Onyx Sculptures & Natural Stone Decor
    Shop Direct and Save on Unique Stone Gifts, Onyx and Marble Home Decor Accents
    Buy Online or Purchase by Phone, Fax or Mail

    Unique Gifts for Her  -  Wedding Gifts  -  Birthday Gifts  -  Unique Gifts for Him
    Thank You Gifts  -  College Graduation Gifts  -  Executive Gifts  -  Christmas Gifts
    Traditional 7th Onyx Anniversary Gifts  -  Traditional 35th Coral Anniversary Gifts
    Free Shipping for Orders over $25.00!
    Only $8.95 for Ground Shipping on Orders under $25.00
    Stone & Marble
    Chess Sets
    Marble
    Bookends
    Marble, Onyx,
    Stone Boxes
    Marble
    Coaster Sets
    Onyx Bowls,
    Wine Glasses
    Onyx, Stone,
    Marble Vases
    Marble Checkers
    Pieces, Sets
    Marble, Stone
    Spheres
    Stone Animal
    Figurines
    Wildlife
    Sculptures
    Marble Pet Urns,
    Stone Pet Urns
    Marble Cremation
    Urns & Boxes
    Fossil Stone
    Gifts & Decor
    Coral Gifts,
    Stone Decor
    Beige Marble
    Gifts & Decor
    Black Marble
    Gifts & Decor
    White Marble
    Gifts & Decor
    Gemstone Onyx
    Gifts & Decor
    Privacy
    Policy
    Shipping
    Methods
    Satisfaction
    Guarantee
    Ordering
    Information
    Gift
    Options
    UPS
    Ground Map
    Wholesale Information (For Retailers) Marble Products - By Type Show Cart
    Print Order Form - Prefer to Mail or Fax? About Khan Imports Contact Us
    What Customers Are Saying... Receive Special Offers Track Order


    Give us a call if we can assist you!

    KHAN IMPORTS
    EST. 1989


    Toll Free (800) 260-1064 (US & Canada)
    Tel. (805) 967-8050  •  Fax (805) 967-7128
    Monday - Friday, 8:00AM - 4:00PM (Pacific Time)
    E-mail:  info@khanimports.com
    www.khanimports.com
    ~~~~~
    Mailing Address:
    126 N. La Patera Lane ~ Goleta, CA  93117-1512
    USA

    U.S.A

    Give us a call if we can assist you!


    Copyright © 1999-2017, Khan Imports.  All rights reserved.
    No portion of this website, including product images, descriptive text or
    html code, may be copied, reproduced or published without expressed
    written permission of Khan Imports.

    Copyright Policy & Legal Notices